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Terms of Use

Distance Selling Agreement and Terms of Use

By placing an order in the online store BodyLightBalance.com, you confirm that you have read and agree to the following terms. After placing an order on BodyLightBalance.com, a distance selling agreement is concluded between you and BodyLightBalance.com.

Definitions

Buyer – an individual who places an order in the online store BodyLightBalance.com and is the recipient of the ordered goods. The Buyer uses the goods purchased on BodyLightBalance.com for personal needs, the needs of family members, acquaintances, or for other purposes. Seller – BodyLightBalance.com Online store – a website on the Internet at Stivits.com where the Seller offers goods to the Buyer and specifies payment and delivery terms for ordered goods. Website  https://bodylightbalance.com/ Goods – a tangible item in civil circulation offered for sale on the website. Order – a properly completed request by the Buyer for delivery of the selected goods to the address specified by the Buyer.

General provisions

1.1. By placing an order for goods via the online store BodyLightBalance.com, the Buyer agrees to the terms of sale below (the “Terms”). 1.2. These Terms, as well as information about goods and the agreement posted on the website, are publicly available. 1.3. The relationship between the Buyer and the Seller is governed by the laws of the European Union and/or the local laws of the relevant country. 1.4. The Seller reserves the right to amend these Terms.

Registration, order placement and fulfillment timeframes

2.1. The Buyer may place an order independently using the order form on the website. A detailed description of the process is provided in the “How to make a purchase” section. 2.2. When placing an order, the Buyer provides the following information: First name, last name, email address, phone number (optional, for delivery), address, postal code, city, country, product color (if applicable), product size (if applicable), payment method, request to receive a tracking number, a comment (e.g., discount coupon or body measurements for more accurate size selection), and confirmation of acceptance of the store’s terms. 2.3. After the order is successfully placed, an invoice for payment is sent to the Buyer’s email within one business day. 2.4. If the Buyer ordered more items than are available in the manufacturer’s stock, the Seller will notify the Buyer by email. The Buyer has the right to:
  • pay for and receive the quantity available in stock;
  • cancel the missing items;
  • or agree to the Seller’s proposal to postpone fulfillment until the required quantity becomes available.
If the Buyer and the Seller do not reach an agreement within 7 business days, the Seller has the right to cancel the order. 2.5. The delivery time depends on the Buyer’s timely payment of the order. 2.6. Information posted on the website may not fully reflect the characteristics of the goods (including color, size, technical parameters, shape). Before placing an order, the Buyer has the right to contact the Seller to уточнить details. If the Buyer did not request clarification, it is deemed that the Buyer had no doubts about the characteristics of the goods. 2.7. If the Buyer cancels an order that has been fully or partially paid but has not yet been shipped, the amount of the canceled order is refunded to the Buyer. 2.9. Product descriptions posted on BodyLightBalance.com are for informational purposes only and do not create legal obligations between the visitor and the owner of the online store. The product description may not meet the Buyer’s expectations. 2.10. The owners of BodyLightBalance.com are not responsible for how color parameters are displayed on the Buyer’s screen.

Delivery

Delivery within Europe is carried out within 2–15 business days after the invoice is paid; worldwide delivery is 4–20 business days, provided the goods are in stock. Delivery time depends on the distributor of the goods. Details are provided in the “Delivery” section.

Payment

4.1. The price of the goods is indicated on the website. If the price of the ordered goods is stated incorrectly, the Seller informs the Buyer and offers to cancel or confirm the order. If the Buyer cannot be contacted, the order is canceled and the paid amount is refunded in full. 4.2. An order is accepted for processing only after full payment has been received.

Intellectual property

5.1. Copying any textual materials and graphic images published on the website is prohibited. The brand, trademark, and logos of BodyLightBalance.com belong to their owner.

Warranties and liability

6.1. The Seller is not liable for losses resulting from improper use of the goods. 6.2. The Seller is not responsible for the content and functionality of third-party websites. 6.3. The Seller has the right to assign its rights and obligations to third parties. 6.4. Product descriptions in the online store BodyLightBalance.com are for informational purposes only and do not create legal obligations between the visitor and the owner of the online store. 6.5. The owners of BodyLightBalance.com are not responsible for how color parameters are displayed on the Buyer’s screen.

How to make a purchase

  1. Choose a product (you can use categories and filters for convenience).
  2. Add the selected product to the virtual cart.
  3. Open the cart, review the selected item(s), and proceed to checkout or continue shopping.
  4. Confirm the delivery method.
  5. Enter the delivery address and other required information.
  6. Make the payment.
After placing the order, you will receive an email confirmation with a detailed description of the ordered goods and their prices.

Other provisions

7.1. The relationship between the Buyer and the Seller is governed by the laws of the European Union and/or the local laws of the relevant country. 7.2. For any questions and disputes, please contact us by email: info@bodylightbalance.com
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