1) Delivery coverage
We deliver throughout Europe. We deliver to all regions, including remote and island areas, for example, the Canary Islands. Please note that delivery times to such destinations may be longer due to routing and sorting-center specifics.
2) Delivery cost
Delivery within Europe is free for all orders. This means that when you place an order, the delivery cost for the customer is €0 (unless otherwise stated separately for a specific promotion or conditions on the product page).
3) Order processing
All orders are processed within 24 hours on business days. Processing includes: order confirmation and verification, picking, packing, preparation of documents, and handover to the delivery service.
Please note: processing times are counted in business days. On weekends and public holidays, processing may be moved to the next business day.
4) Carriers
To ensure the fastest and most reliable delivery, we use different delivery services and select the carrier depending on the destination, available routes, and logistics workload.
We work with national delivery services in different countries and international companies, including: UPS, DHL, DPD (Seur), Omniva, CTT, TNT, and GLS. The specific carrier may vary from order to order — this helps us maintain optimal delivery times and consistent delivery quality.
5) Delivery timeframes
Estimated delivery time within Europe is 2–15 business days. It may vary depending on the destination country and delivery conditions. Delivery time depends on:
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Your country and region.
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How far your town/city is from the regional logistics hub.
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Route specifics (especially for islands and remote areas).
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The carrier’s internal transit times on the specific route.
Delivery usually goes through several stages: order processing (within 24 hours on business days), handover to the carrier, sorting and transportation, arrival at the regional hub, and finally, delivery to the recipient’s address.
6) Shipment tracking
In most cases, after dispatch, we provide a tracking number so you can monitor the shipment on the carrier’s website. In rare cases where tracking is limited due to the local delivery service’s specifics, we will help clarify the shipment status upon request.
You can contact us by email: delivery@bodylightbalance.com.
7) Address delivery and handover conditions
Delivery is made to the address provided when placing the order. To ensure the courier can deliver without delays, please enter the following correctly:
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Recipient’s first and last name.
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Phone number (often required for courier delivery).
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Full address, postcode, city.
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Additional comments if needed (intercom code, floor, entrance instructions).
If the courier could not hand over the parcel (e.g., you were not at home), the next steps depend on the carrier’s rules and may include a re-delivery attempt, storage at a pickup point/branch, or scheduling a new delivery date.
8) Damage, defects, non-conforming quality: exchange/replacement
If the item arrived in unsatisfactory condition (e.g., defective or damaged), the customer has the right to request a replacement within 14 days from the date of receipt.
To request a replacement, please email us at info@bodylightbalance.com. In the email, please include:
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Order number.
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Brief description of the issue.
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If possible, photos/videos confirming the condition of the item and packaging (this will speed up the resolution).
After receiving your request, we will clarify the details, suggest next steps for exchange/replacement, and advise on the best way to arrange shipping if needed.
